Frequently Asked Questions
Everything you need to know about your Thisissoul gear and orders.
How long does shipping take for my sports gear?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy for equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once the seal is broken.
Are the products covered by a warranty?
Yes, all our high-performance equipment comes with a 1-year manufacturer warranty covering any defects in materials or workmanship under normal athletic use.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the best fit for your specific sport.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey directly to your door.