Returns & Exchanges
At Thisissoul, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unused items in their original packaging.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing